about
About shrug.host
Human-scale managed hosting for small organizations. Reliable infrastructure, real support, no enterprise complexity.
Built differently, on purpose.
Human-Scale Support
Real people who know your setup. No ticket systems, no call centers. When you email us, a person who knows your infrastructure reads it and responds.
Who We Serve
- Small nonprofits and community organizations
- Small businesses wanting expert-managed hosting
- Creative and open source projects needing reliable infrastructure
- Professional services requiring compliance guidance
By Invitation Only
We operate by invitation or referral to maintain service quality. Every client gets the same level of attention — which means we can't take on everyone.
Technical Foundation
- Modern Linux systems with automatic security updates
- Redundant storage and networking — no single points of failure
- Daily automated backups with 30-day retention
- 24/7 monitoring with automatic failover for critical services
- SSL certificates automatically managed and renewed
We're based in Boston, but we run infrastructure wherever clients need it — including EU-only deployments for organizations with data residency requirements.
The Team
Shrug.host is operated by Neil Hanlon, a systems engineer with over a decade of experience building reliable infrastructure.
Neil co-leads the infrastructure team for Rocky Linux, maintains packages for Fedora and EPEL, and is a core reviewer for OpenStack-Ansible.
Related Services
Shrug.host works closely with Shrug PW Consulting:
- Hosting clients needing infrastructure strategy can access consulting services
- Consulting clients needing managed hosting can transition here
- Same values, different expertise